Customer Service Coordinator

Customer Service Coordinator | Poole | £30,000

Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands-on, Customer Service Coordinator to support with business growth. You’ll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage.

You’ll benefit from:  

25 days annual leave, increasing with service
Health Cash Back Plan
Private Medical Cover
Employee Assistance Programme
Long service awards
As Customer Service Coordinator, your responsibilities will include;

Acting as a primary contact for customer enquiries via phone and email

Overseeing customer accounts, including supporting service agreements and renewals
Managing queries through to completion, ensuring timely and effective resolution
Preparing and issuing quotations and processing customer orders
Recording and managing customer feedback or complaints in line with internal procedures
Coordinating with field-based teams to arrange visits and provide updates
Keeping customer information and service activity records accurate within our ERP and internal systems
Supporting onboarding and guidance of new team members
Contributing ideas to improve processes and enhance the overall customer experience
Assisting with additional duties to support team objectives when required
As Customer Service Coordinator you’ll have;

At least two years’ experience in a customer-facing support role
Confidence handling detailed or sensitive customer matters
Experience working with service contracts, scheduling or account coordination would be beneficial
Familiarity with ERP systems is an advantage (training provided where needed)
Skills & Attributes

Clear, confident communicator with a professional telephone manner
Strong organisational ability and accuracy in record keeping
Comfortable managing multiple tasks and deadlines
Practical and solution-focused approach to resolving issues
Able to work independently while contributing positively to a team
Calm and methodical when faced with challenges
Competent using Microsoft Office applications

To apply for this role or for more information, please call Ellie or Harriet at Rubicon