Customer Service Advisor

At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College's Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community.

We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.

The Customer Services team provides a friendly, welcoming and effective front‑of‑house service both through the College Enquiry Centre and in Reception dealing with enquiries from customers, students and colleagues.

• Be the first point of contact for incoming telephone calls, answering queries using the College's CRM system and providing initial information, as required.
• Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service.
• Deal with messages left on the voicemail in accordance with procedures.
• Take messages when necessary and e‑mail them to the correct contacts.
• Work with the other support teams to correctly signpost enquirers and give correct and up‑to‑date information.
• Work with colleagues on both sites to ensure information is passed on and updated.
• Assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services.
• Process petty cash, count floats & support the cash officer with daily banking.
• Issue staff and student s.

• Level 2 (or equivalent) English and Maths.
• Competent in Microsoft Office applications.
• Worked in a reception environment or busy office when customer service was key.
• Aware of the importance of delivering high standards of customer service.
• Excellent telephone manner.
• Communication skills including written and verbal.
• Excellent administration skills.
• Proactive, focused and well‑organised.
• Willingness to learn new systems.

Here at Bournemouth & Poole College, we have a position available for a Customer Service Advisor on a part‑time 4 days per week, permanent basis. In return, you will receive a competitive salary of £24,263 per annum, pro rata (£19,344.82 per annum).

• 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service.
• Up to 4 days additional leave during the Christmas closure period.
• Access to discount schemes at multiple retailers.
• Enrolment into the NEST Pension Scheme.