Service Advisor

Horizon Honda has proudly served as a trusted Honda dealership in Dorset since 1971. As a privately owned company, we take pride in our dedicated and experienced team, many of whom have been with us for decades. We are committed to delivering exceptional customer experiences, with a mission to achieve 10/10 satisfaction across all our locations. Whether our customers are purchasing a new vehicle or servicing their current one, we aim to instill confidence and ensure a seamless, stress‑free experience.

This is a full‑time, on‑site role based in Poole for a Service Advisor. As a Service Advisor, you will act as the primary point of contact for customers, ensuring they receive outstanding service. Responsibilities include coordinating aftersales services, addressing customer inquiries, scheduling maintenance and repairs, and ensuring customer satisfaction throughout their dealership experience. You will also communicate effectively with the technical team to ensure seamless service delivery.

• Strong skills in Customer Service, Customer Satisfaction, and delivering customer‑focused services
• Excellent Communication skills for engaging with customers and the team
• Experience with Aftersales coordination and support is highly desirable
• Ability to work proactively in a fast‑paced, on‑site environment
• Proven ability to build and maintain customer relationships
• Prior experience in the automotive industry is a plus