Group Service Advisor

Group Service Advisor

Location:

[Multiple Dealership Locations / Head Office]
Salary: £28,000 – £36,000 OTE (including performance bonus)

Hours:

Full-time, typically 40 hours per week, may include occasional weekends

About the Role

We are looking for a professional Group Service Advisor to join our dealership group. You will support multiple sites by ensuring excellent customer service, efficient booking processes, and smooth communication between customers and service teams. This is a pivotal role within the group, offering visibility of operations across locations and opportunities for career progression.

Key Responsibilities

* Acting as the main point of contact for customers booking vehicle or motorcycle services across the group

* Coordinating appointments, explaining service work, and providing accurate cost estimates

* Liaising between customers and workshop technicians at multiple sites to ensure timely, high-quality service

* Advising customers on recommended maintenance, repairs, upgrades, and accessories

* Processing service invoices, payments, and follow-ups efficiently

* Maintaining accurate records in workshop management systems

* Ensuring professional, friendly, and organised customer interactions across all locations

* Supporting service managers in improving processes and customer satisfaction

Essential Requirements

* Previous experience as a Service Advisor in automotive or motorcycle workshops

* Excellent communication and interpersonal skills

* Customer-focused, professional, and approachable

* Strong organisational skills with the ability to manage multiple sites/tasks

* Competent with IT systems and workshop software

* Full UK driving licence

Desirable

* Experience across multiple dealership locations

* Knowledge of vehicle or motorcycle technical specifications

* Familiarity with manufacturer service schedules and warranty procedures

What’s On Offer

* Competitive salary with £28,000 – £36,000 OTE

* Exposure to group operations and career progression opportunities

* Structured training and development across locations

* Staff discounts on parts, accessories, and vehicles/motorcycles

* Friendly and professional team environment