Customer Service Administrator

Sales Administrator

Full-time | Office-based | Poole

We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

The Role

As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.

You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.

Key Responsibilities

Accurately process sales orders and ensure deadlines are met

Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries

Respond to customer emails using a professional tone and correct grammar

Follow a daily task rota and escalate issues where necessary

Log customer feedback and issues

Maintain strong communication with warehouse, marketing, and internal departments

Upsell relevant products when appropriate

About You

Essential skills & attributes:

Previous experience in customer service, sales support, or a busy admin role

Excellent communication skills - both written and verbal

Strong ability to prioritise, multitask, and work to deadlines

Confident, professional telephone manner

High level of attention to detail

Proactive, organised, and able to work independently

Solid IT skills, including Outlook, Excel, and Microsoft Office

Able to remain calm under pressure in a fast-paced environment

Benefits

25 days holiday plus bank holidays (increasing with service)

Health & wellbeing allowance

Staff reward schemes and social events

Free parking and modern office facilities

Community/charity involvement opportunities

Training, development, and ongoing support

Pension scheme

Eye care support

Discounts and additional perks

INDCP