Travel Consultant

Travel Consultant

Final date to receive applications: 5 February 2026

Department: Travel

Employment Type: Fixed Term - Full Time

Location: Poole

Compensation: £26,228 / year

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product or the minerals in a smartphone.

The Travel Team is recognised throughout the business as a support function for our colleagues as they travel the globe sourcing raw materials, meeting suppliers, visiting our overseas offices, supporting new stored design and openings plus moving around our global locations. The travel team supports both the individual traveller and group travel for the events, regularly working with our overseas teams to ensure that travel is delivered at the highest level and that our staff are looked after throughout their journeys.

Working closely with travel providers, we procure the best possible suppliers whilst supporting budgets and working with stakeholders to ensure travel is delivered efficiently and effectively.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

• Creating travel bookings for Lush Employees UK and beyond
• Supporting the Travel Manager in Monthly reporting
• Provide 1 week a month of out-of-hours emergency support
• Ensure compliance of our travellers with best practices and budgetary control
• Ensuring safe travel arrangements for our colleagues
• Preparing tickets and itineraries for dispatch to travellers
• and keeping traveller records up to date
• Relocations, airport transfers, visa applications and day‑to‑day travel agency practice
• Some flexible working to provide evening & weekend cover as needed
• Support teams as they adapt to change in the new environment
• Support Travellers with pre‑Vaccine for bookings
• Ensure compliance with our Global Travel Policy
• Advise and support Click Travel training
• Support best practice for sustainable travel
• Work with suppliers to ensure continuity of service
• Work towards travels own 100‑day inclusivity and diversity policy in line with the wider business

• Previous experience in either Retail/Business Travel or Travel Education preferred
• First‑class customer service skills
• A self‑starter and great can‑do attitude!
• Ability to work in a team environment and with other departments and Managers, both in person and remotely.
• Good organisational skills
• Ability to prioritise your workload, take direction and work well under pressure
• Be flexible and keen to work in a different type of organisation
• Have excellent communication skills and be a strong team player
• Excel and Word knowledge
• Bags of initiative, attention to detail and a passion for all things travel.

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more
• * Tailored gender affirming care

* qualifying period/hours required

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