Service Advisor​/Service Team Manager

Overview

An opportunity has arisen to join us as a Service Team Manager at our Sandown Van Centre in Poole. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

• Receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• Work with the workshop team to achieve the highest possible levels of performance.
• Keep customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
• Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
• Ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• Ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
• Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
• Ensure that invoicing is accurate and completed on time.
• Take responsibility for sub contracted repairs and ensure the work has been completed.
• Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
• Ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

• High levels of attention to detail and highly organised
• Background in a similar role within the automotive industry
• Knowledge of using Kerridge automotive computer system is essential
• Experience of anticipating and understanding customer needs and demands
• Maths GCSE at grade 5 (C) or above
• Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Week 1:
Monday to Friday 07.00 – 17.00 (with one-hour unpaid lunch)
Week 2:
Monday to Friday 08.30 – 18.30 (with one-hour unpaid lunch)
Total hours per week: 45. Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime.

• Entry level

• Full-time
• Motor Vehicle Manufacturing (Industries)