Speech and Language Therapy Administrative Assistant

Speech and Language Therapy Administrative Assistant

Dorset Health Care are looking for an Administrative Assistant to join our busy community speech and language therapy team!

As an administrative Assistant you will be joining the Dorset Community Adult Speech and Language Therapy service, which is supportive and dynamic and prides itself on making a difference to our patients. The admin team is led by an admin team lead and consists of two other administrative assistants.

• Managing telephone calls into the service, dealing with referrals and emails in the inbox, and writing, printing and sending reports for clinicians.
• Support the administration functions of the adult community speech and language therapy service ensuring that the administrative needs of the services are achieved to the required standards.
• Drive the delivery of efficient and accurate processing in the management of the patient journey from triage, treatment, onward referral, typing of reports/letters to discharge.
• Establish and maintain communication with key stakeholders for the services – Primary Care referrers, clinicians, secondary care and independent providers.
• Ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.
• Support patient pathways to meet the Triage target and Referral to Treatment target (RTT).
• Provide administrative support to the senior managerial and clinical lead of the service.

• Organised, enthusiastic, compassionate person to join our team.
• Knowledge of swallowing and/or communication difficulties in adults would be a bonus.
• Applicants requiring current Skilled Worker sponsorship to work in the UK are unfortunately ineligible.

At Dorset Health Care we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

We believe in equal opportunities, celebrate diversity and are an inclusive workplace where everyone is welcome, can be authentic and is encouraged to be the best version of themselves.

For further details or informal visits contact:

• Name:
  Nicki Latter
  
  Job title:
  
  Admin Team Lead
  Email:
  Telephone:
• Luisa Hardy
  Service Manager
  Telephone: