Service Operations Coordinator

Service Operations Coordinator

Temporary on-going role with the opportunity to go permanent. Weekly Pay

Poole (moving to Bournemouth Airport area in 2026)
4 on / 4 off shift pattern (including weekends & bank holidays)
Hybrid working available after training

Shift Patterns: 06:00-17:30, 07:00-18:30 or 08:00-19:30

We're looking for a highly organised Service Operations Coordinator to support a critical maintenance contract within a fast-paced operations environment.

This role is all about fault coordination, problem-solving, and keeping things moving. Working closely with field engineers, contractors, and key stakeholders to ensure faults are logged, managed, and resolved within strict time frames.

What you'll be doing:

Taking inbound calls from engineers, contractors, and customers

Logging, managing, and allocating faults using multiple systems

Prioritising urgent and time-sensitive issues

Coordinating engineers and third parties to optimise performance

Managing inboxes, system updates, reports, and handovers

Reducing duplicate and outstanding faults wherever possible

Communicating clearly with teams and escalating when required

What we're looking for:

Strong administration or coordination experience

Excellent organisation and attention to detail

Confident communicator (written & verbal)

Calm under pressure in a busy environment

Comfortable using MS Office and learning new systems

Proactive, positive, and able to work independently

Why apply?

Hybrid working once trained

Supportive team environment

Opportunity to grow within a developing operations centre

If you enjoy coordination, problem-solving, and taking ownership in a fast-paced setting, this could be a great next step.

Apply now to find out more.

INDCP