Fleet​/Plant Hire Controller

Fleet / Hire Desk Coordinator

Salary: £28,000 - £32,000 (depending on experience)

Location:

Poole

Contract:

Full-time, Permanent, office-based
About the Role We are seeking a motivated and organised Fleet/Hire Desk Coordinator to join our team. This is a key role within our business, ensuring that equipment hire operations run smoothly. You will be the first point of contact for the internal employees requiring equipment, responsible for managing bookings, coordinating deliveries and collections, and maintaining accurate records through our IT systems.

This position offers the opportunity to work in a fast-paced environment where attention to detail, communication skills, and customer focus are essential.
Key Responsibilities

• Booking Out Equipment:
  Manage requests, ensuring equipment is allocated correctly and efficiently.
• Arranging Delivery & Collection:
  Coordinate logistics with drivers and contractors/employees to guarantee timely delivery and return of equipment.
• Charging & Invoicing:
  Process hire charges, generate invoices, and ensure accurate billing in line with company procedures.
• Booking In & Checking Returned Equipment:
  Inspect returned equipment, record condition, and update systems accordingly.
• Operating the Hire Desk:
  Act as the central point of contact for hire enquiries, providing excellent customer service.
• IT Systems Management:
  Use company software to record bookings, track equipment, and maintain accurate data.

Skills & Experience Required

• Previous experience in a hire environment (equipment hire, tool hire, plant hire, car or van hire or similar).
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and customer service skills.
• Competence in using IT systems to manage bookings and invoicing.
• Attention to detail and accuracy in record-keeping.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary (£26,000 - £32,000 depending on experience).
• Full training and support to succeed in the role.
• Opportunities for career progression within a growing business.
• A supportive team environment with a focus on customer satisfaction.
• Pension scheme and other company benefits.

Ideal Candidate This role would suit someone with a background in hire desk operations, logistics coordination, or customer service within a hire environment. You'll be proactive, reliable, and keen to deliver a seamless service to customers while ensuring operational efficiency.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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