Customer Service Supervisor

Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact.

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

• Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi‑skilled team within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
• Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring all areas of the retail counter always conform to health and safety legislation.
• Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
• Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant e‑learning modules.
• Leading a retail team with a customer‑first attitude, prompting a customer‑focused mindset within the branch ensuring that customer service is at the heart of everything.
• Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
• Maintaining shelf availability through accurate completion of stock movement processes.
• Delivering a customer‑first service through efficient pick‑to‑manifest times and achieving all service level agreements (SLAs).
• Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
• Minimising customer effort creating frictionless processes by ensuring a robust Click‑Collect process is placed and adhered to.
• Ensuring the branch is set up for growth through best‑in‑class retail stores to outstanding stock management and exceptional SLAs.
• Ensuring the retail operations are compliant with the financial audit.

• Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
• High levels of focus, energy, and drive.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day‑to‑day tasks to best support the branch with strategic thinking.

• People First:
  We value our employees just as much as our customers.
• Work-Life Balance:
  Flexible working options to support your lifestyle.
• Career Growth:
  Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:
  Join a team dedicated to being the best at what we do.

Pontypridd, Wales, United Kingdom

Mid‑Senior level

Full‑time

Other

Automotive