Business Support Manager; Health Protection Operational Team

Business Support Manager (Health Protection Operational Team)

The Business Support Manager will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide comprehensive and effective project and managerial support within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.

• Provide project and managerial support across a number of areas, evaluate project outcomes and provide recommendations for consideration.
• Work at a high level of autonomy and independence, using own initiative and exercising significant discretion within broad operational policies.
• Line‑manage administrative support staff within the designated area of responsibility.
• Act as a key point of escalation and direct contact, troubleshooting issues that may prevent timely provision of patient care, liaising with clinical and nursing colleagues and escalating complex or contentious issues.
• Manage health records in line with destruction, retention and archiving policies within the Care Group, including handling Freedom of Information requests.
• Ensure audits are carried out, interrogated and forward‑planning of storage is arranged.

• Essential: Flexible to the needs of the service and able to respond to departmental changes and priorities.
• Essential: Excellent communication skills and customer care focus, confident in dealing with client information.
• Essential: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Essential: Report writing and presentation skills.
• Desirable: Welsh language speaking/listening skills at Level 3 or above.
• Essential
  
  Experience:
  
  Experience working within the NHS.
• Essential
  
  Experience:
  
  Experience with electronic systems/databases and project management, with demonstrable outcomes.
• Essential
  
  Experience:
  
  Experience working in a busy office environment and collecting, collating, analysing and presenting waiting list information/data.
• Desirable
  
  Experience:
  
  Experience managing a team of staff.
• Essential
  
  Qualifications:
  
  Degree level qualification or equivalent knowledge and experience.
• Essential
  
  Qualifications:
  
  Knowledge of staff and project management.
• Essential
  
  Qualifications:
  
  Postgraduate Diploma in a relevant subject or equivalent level of skills, knowledge and experience.
• Desirable
  
  Qualifications:
  
  Understanding of Welsh Immunisation System and Cypris, management/leadership qualification, project management qualification.

• Job posting date: 29 December 2025.
• Pay scheme:
  Agenda for Change.
• Band: 6.
• Salary: £39,263 to £47,280 per annum.
• Contract type:
  Permanent.
• Working pattern:
  Full‑time.
• Reference number: 110‑AC363‑1225.
• Job location:
  
  Cwm Taf Morgannwg University Health Board – HQ, Navigation Park, Unit 3 Ynysmeurig House, Abercynon, Pontypridd, CF45 4SN
  .

• Leading pension.
• Generous leave.
• Flexible work arrangements.
• Career growth opportunities.
• Ongoing learning and development.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the United Kingdom are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.

Cwm Taf Morgannwg University Health Board
Navigation Park, Unit 3 Ynysmeurig House, Abercynon, Pontypridd, CF45 4SN

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