Customer Experience Administrator; Part Time

About Us

We are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities. We have a vision of ‘prosperous people and places’ and place importance on looking after our employees. Our workforce is dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

14.50 hours per week (Thursday & Friday), Contract until 31st July 2026.

Pro Rata pay: £9,929.35 (full‑time equivalent £25,505.30).

• 5 GCSEs or equivalent including passes in Maths and English.
• Ability to engage both workforce and customers.
• Professional phone manner.
• Excellent record‑keeping skills.
• Resilient and able to deal with conflict and challenging situations in a calm and professional manner.
• Ability to work under pressure in a busy office environment.

• Ensuring tenants are contacted prior to appointments.
• Rebooking appointments if tenants need to reschedule.
• Updating the database with all correspondence.

• A generous 30‑day annual leave entitlement.
• Local Government Defined Pension scheme.
• Healthshield cash‑back plan for you and your family.
• Flexible working.
• Learning and development programme with investment in your personal development.
• Opportunity to be involved in facilitating diversity and inclusivity across Trivallis.

Check the Role Profile to confirm you have the skills, experience, and knowledge we’re looking for. Further information is available at the Trivallis website.

The closing date for receipt of applications is 3 March 2026.

Please contact Karen Boyland, Customer Experience Manager, at .

Direct applications from individual candidates are preferred. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.

Thank you for your cooperation and understanding.