Shop Manager; Talbot Green

Position: Shop Manager (Talbot Green)
We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people. Located in Talbot Green, our well-established shop is friendly and is at the heart of the local community. Vacancy type:
Paid Vacancy Function:
Retail

Location:

Talbot Green Salary: £26,171 per annum Contract type:
Permanent Contract hours:
Full time Weekly hours: 37.5 hours (5 days) Monday to Saturday Closing Date: 15/02/2026 : 1040 About the shop:
Talbot Green is one our oldest shops and has built a loyal donor and customer base, meaning that although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity.

The shop has a dedicated and long-standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented for our customers. The trading times are Monday to Saturday 9am-5pm.

About the role:

As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day-to-day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Ty Hafans values and acting as an ambassador within the local community.

The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisations income-generation goals by ensuring a commercially effective, safe, and welcoming shop environment.

About you:

We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor. As well as leading a paid Deputy Shop Manager, you will be expected recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop.

We give our Shop Managers autonomy, and are looking for someone who is able show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters. The benefits of working for Ty Hafan include:
Group Personal Pension Scheme with an employer contribution of 5% Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE). Life Assurance (Death in Service benefit) A comprehensive induction plan and learning and development opportunities Employee assistance program, which provides a range of free services including counselling, financial and legal support Unlimited access to a 24/7 online GP as well as a range of other health experts Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio Cycle to work scheme, technology and mobile phone benefit Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).

Retail bonus scheme (subject to Shop Performance) About our Retail department:
Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafans care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in new goods, and the sale of tickets for the charitys Crackerjackpot weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants.

Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a Salaried Sales Assistant and a team of volunteers. About Ty Hafans ambition:
When a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support…