Welsh Speaking Customer Service Assistant

Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client.

Location: Pontyclun
Contract: Temporary
Duration: 3-6 months

Hours:
30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays.

Pay Rates:
Weekdays £12.70 per hour
Saturdays and nights £17.91 per hour
Sundays and Bank Holidays £23.24 per hour

The Role
You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota.

Key Responsibilities

• Provide an efficient switchboard and information service
• Follow departmental policies and procedures
• Develop a strong understanding of the organisation, its departments and key medical terminology
• Respond promptly to medical emergency calls and activate the appropriate procedures
• Manage alarms and major incident alerts in line with reporting processes
• Interpret and manage complex on call rotas for medical and non medical staff
• Keep on call sheets and notice boards accurate and up to date

Requirements

• Welsh language skills at Level 3 is essential
  . You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations
• Previous experience of working in a call centre or customer service role is essential
• Strong communication skills with a confident telephone manner
• Good judgement and awareness of urgent situations
• Empathy and a calm approach in challenging circumstances
• Ability to work effectively both independently and as part of a team
• Resilience and problem solving skills under pressure
• Ability to work day and night shifts

What we provide

• Weekly pay (PAYE)
• 28 days annual leave
• Training
• Auto enrolment into NEST Pension Scheme
• Enrolment into Employee Recognition and Award Scheme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.