Welsh Speaking Customer Service Assistant

Location: Talbot Green

Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client.

Location:

Pontyclun

Contract:

Temporary
Duration: 3-6 months

Hours:

30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays.

Pay Rates:
Weekdays £12.70 per hour
Saturdays and nights £17.91 per hour
Sundays and Bank Holidays £23.24 per hour

The Role
You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota.

Key Responsibilities

Provide an efficient switchboard and information service
Follow departmental policies and procedures
Develop a strong understanding of the organisation, its departments and key medical terminology
Respond promptly to medical emergency calls and activate the appropriate procedures
Manage alarms and major incident alerts in line with reporting processes
Interpret and manage complex on call rotas for medical and non medical staff
Keep on call sheets and notice boards accurate and up to date Requirements

Welsh language skills at Level 3 is essential. You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations
Previous experience of working in a call centre or customer service role is essential
Strong communication skills with a confident telephone manner
Good judgement and awareness of urgent situations
Empathy and a calm approach in challenging circumstances
Ability to work effectively both independently and as part of a team
Resilience and problem solving skills under pressure
Ability to work day and night shifts

What we provide

Weekly pay (PAYE)
28 days annual leave
Training
Auto enrolment into NEST Pension Scheme
Enrolment into Employee Recognition and Award Scheme

How to apply

If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration