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Customer Service Rep Bilingual

Reservation Specialist — Elevate Guest Experience

Job in Pontianak, Indonesia
Listing for: Pullman Hotels & Resorts
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
  • Hospitality / Hotel / Catering
    Customer Service Rep
Job Description & How to Apply Below
A premium hotel resort in Pontianak is seeking a Reservation Agent responsible for handling room reservation inquiries efficiently while maximizing revenue. The ideal candidate should have 1-2 years of experience in hotel reservations or customer service, strong communication skills, and a good command of English. Familiarity with hotel reservation systems like Opera is preferred. This role involves processing bookings, providing guests with information, and ensuring guest satisfaction, along with maintaining records and handling inquiries professionally.
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