General Manager; STORE

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co.,

Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.

The General Manager’s role is to guide and inspire the team to deliver an exceptional retail experience that promotes the Common Citizen movement. This involves leading by example in serving your fellow advisors; inspiring and admiring your team members; and working with company experts in value streams such as HR, Finance and Regulatory Compliance.

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Responsibilities include but not limited to:

• Creating a quality work experience for the retail team, seeing them as people not employees.
• Manage and inspire staff to deliver the highest level of customer service.
• Provides consistent constructive feedback that empowers and motivates our team and fosters an environment of growth and development.
• Manage, supervise, and direct the activities of the store and team, including oversight of local store employee scheduling.
• The General Manager will be expected to step in and assist with reception, inventory management and retail floor activities such as advising patients and customers.
• Address issues that arise from employees or customers (complaints, grievances etc.)
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Propose innovative ideas to increase brand awareness and the Common Citizen Movement.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, building a loyal customer following through clear and positive communication.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Provide education for staff about medical cannabis strains, edibles, concentrates, and routes of administration.
• Participate in developing and implementing operational rules, regulations, policies, and procedures to ensure optimal efficiency of store.
• Maintain outstanding store condition and visual merchandising standards as it aligns with Common Citizen brand standards.
• Ensure the provisioning center remains compliant with security, inventory, and local and state regulations.
• Work in partnership with inventory & purchasing leads to create deals and specials that promote increased foot traffic.
• Oversee and manage product inventory in partnership with Back of House Manager.
• Report on buying trends, customer needs, profits etc.
• Manage financial records and cash handling procedures.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment.

• Leadership and organizational abilities
• Interpersonal and communication skills
• Proficiency using Microsoft Office suite- especially MS Excel and Word
• Detail-oriented
• Ability to work well both alone and with…