Center Operations Manager

Job Summary

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a Center Operations Manager II.

• Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Assists in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
• Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center. Responsible for mitigating and resolving safety concerns.
• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
• Ensures the facility is always well-maintained, clean, and neat.
• Responsible for integrity of product and sample storage equipment, including mitigation of equipment failure and maintenance.
• Prepares product shipments and ensures compliance with Standard Operating Procedures.
• Manages unsuitable product per Standard Operating Procedures.
• Assists with achieving targeted production in quantity and quality.
• Assists with optimizing operational cost to meet and exceed targeted objectives to include inventory management.
• Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurtures robust and positive culture within the donor center, exemplifying core values.
• Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations.
• Assists in employee relations investigations.
• Exercises role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners’ progress, and to adapt your teaching methods to meet their learning needs.
• Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitates optimal productivity in production areas by providing necessary assistance as required.
• Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Keeps immediate supervisor informed of any irregularities within the center.
• Mitigates and reports all unsafe situations and conditions.
• Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
• Assists with the coordination of staff and leadership meetings to enhance efficiency and productivity.
• Drives operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.

• Trained in all production areas.
• B.S Degree preferred. Other combinations of…