Senior General Manager, FANS

POSITION PURPOSE

Functions as the General Manager responsible for the oversight and coordination of the day-to-day operations of the Regional Health Ministry's (RHM) Food & Nutrition Services (FANS) Department in a large or sizeable multi-hospital setting. The Senior Manager of Food & Nutrition Services coordinates and directs all activities within the department in a multi-site or health system environment.

ESSENTIAL FUNCTIONS

• Incorporates the Trinity Health Mission, Vision, and Values in behaviors and supports senior leadership decisions, goals, objectives, and strategies.
• Oversees day-to-day management of the RHM's FANS Department and ensures program service and support objectives are met; fosters a work environment with positive energy, creativity, and teamwork across functional areas.
• Provides operational and technical support to RHM stakeholders, managers, and System Office; develops, implements, and coordinates standardization of policies and procedures related to FANS operations and expense management.
• Manages short- and long-term regional financial objectives; drives initiatives with RHM teams to achieve program operating excellence; maintains fiduciary responsibility for monthly FANS program P&L and participates in budget reviews.
• Keeps the Regional Manager, THS, and RHM stakeholders informed of issues affecting costs, service capabilities, and program performance; presents findings and recommendations for improvement.
• Leads talent development: interviews, hires, trains, appraises, counsels, and supervises staff; reviews expense reports and ensures adherence to THS policies; supports diversity and career growth.
• Monitors annual performance appraisals; fosters open dialogue, defines objectives and measurables, and addresses issues to improve operations and reduce recurring problems.
• Develops and administers program quality evaluations and reviews customer satisfaction; implements Performance Improvement Plans as needed.
• Maintains compliance with federal, state, and local laws and Trinity Health policies; ensures all departmental operations support patient and customer satisfaction and safety.
• Ensures pricing reviews, cash handling controls, and accurate nutrient analyses; reviews menus (patient and retail) annually and updates as needed.
• Plans, approves, and executes catered functions per policy; tracks and bills event costs appropriately.
• Maintains safe working conditions to minimize injuries; supports modified diets and appropriate food production direction.
• Maintains accurate records and demonstrates effective time management and prioritization; may handle additional duties as assigned.

MINIMUM QUALIFICATIONS

• BA or BS degree preferred in institutional management, dietetics, or equivalent; minimum five years progressive experience in dietetics or healthcare food service management; or an equivalent combination (e.g., CDM certification and 7–10 years management experience).
• Ability to work effectively in a diverse, collaborative, team-oriented culture.
• Ability to develop data collection methodologies, audit processes, monitor quality, identify root causes, and suggest improvements.
• Excellent leadership, analytical, organizational, planning, delegation, coaching, communication, and computer skills (MS Word, Excel, Outlook, PowerPoint); continuous improvement mindset.
• Honesty, integrity, and caring; ability to inspire and promote Trinity Health mission and values.
• Ability to be a self-starter, manage multiple priorities, and delegate with regular follow-up.

PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Works in a well-lit, well-ventilated area; exposure to typical food service conditions such as noise, heat, and humidity.

EEO STATEMENT

TRINITY HEALTH MISSION STATEMENT AND GUIDING BEHAVIORS

Mission:
We serve together in Trinity Health, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us. Our Guiding Behaviors emphasize open, honest, respectful communication; accountability; learning; and collaboration.

OUR COMMITMENT

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.