Mental Health Technician

Under the direct supervision of theUnit Charge Nurse,the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings.

This position will work 3.12-hour shifts with rotating weekends.

• Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc.
• Recognizes, responds to, and assists in crisis situations and provides interventions as necessary.
• Delivers indirect and selected direct patient care as directed by facility leadership.
• Conducts intake processes, searches of belongings and patients and completes BAC’s and drug screen observations as directed by facility leadership.
• Monitors patient activity and documents any significant patient issues.
• Records rounds and ensures patient safety as specified in EHR.
• Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns.
• Notifies and reports any health and safety issues, significant patient concerns and any out of the ordinary occurrences to facility leadership immediately.
• Completes all documentation requirements prior to the end of the shift.
• Performs basic housekeeping duties.
• Facilitates and leads daily groups as directed by facility leadership if applicable.
• Attends all staff meetings and in-service trainings.
• Completes all online training, policy verification, and ensures that their employee HR file is kept up to date.

Education: High school diploma or GED;
Associate degree or higher preferred

Licensure: Valid driver’s license required

• BLS
• De-escalation training
• Completion of agency-specific onboarding and crisis intervention training
• Ongoing professional development in trauma-informed care and recovery coaching

• Minimum of 1 year of experience working with a crisis, hospital or school environment.

• Experience in working with Electronic Health Record systems
• Experience in customer service
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance
• Background in recovery-oriented or trauma-informed care environments

• Interpersonal Skills
• Strong Organizational Skills
• De-escalation and conflict resolution
• Clinical knowledge of mental health and suicide prevention
• Strong time management
• Ability to remain calm and supportive in high-stress situations
• Flexibility to adapt to evolving needs and schedules
• High emotional intelligence and empathy
• Strong critical thinking and decision-making abilities

• HIPPA
• Microsoft 365
• Mental Health Code
• Medicaid Manual

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks;…