Patient Access Representative - Infusion Center

Overview

I Accountability Objectives: Responsible for performing the Patient Access process, completing accurate registration and pre-registration process and insurance verification for eligibility, scheduling for various departments procedures/appointments, entering patient data for services for departments participating in Pathways Healthcare Scheduling, coordinating multiple services in proper sequence, and informing patient/doctor's office as to preparations and insurance requirements for each service. Collaborates with multiple departments to best utilize equipment and facilities, while accommodating physician preference and patient needs.

Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to customer satisfaction.

Full time

Day Shift

I Accountability Objectives: Responsible for performing the Patient Access process, completing accurate registration and pre-registration process, and insurance verification for eligibility, scheduling for various departments procedures/appointments, entering patient data for services for departments participating in PHS (Pathways Healthcare Scheduling), coordinating multiple services in proper sequence, and informing patient/doctor s office as to preparations and insurance requirements for each service. Collaborates with multiple departments to best utilize equipment and facilities, while accommodating physician preference and patient needs.

Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to customer satisfaction.

II Position Qualifications

Minimum Education, Licensure / Certification and Experience Required

• Education
  High school diploma or GED or equivalent required. Courses in word processing and medical terminology preferred. College classes in a business, public relations, or medical field concentration preferred.

• Licensure / Certification
  National Association of Healthcare Access Management certification preferred within one year of start date, and maintains certifications.

• Special Skill / Aptitudes
  Ability to type 30 wpm and familiarity with computer systems and applications required. Ability to pass the basic medical terminology test with a passing grade. Completion of Patient Management Registration Course and Pathways Healthcare Scheduling Course with at least an 85% grade on the final exams prior to receiving access codes within 90 days of start date. Strong interpersonal skills necessary to provide scheduling and registering patients and to clearly communicate with a variety of customers of all ages and cultures.
  
  Ability to work independently, organize tasks, problem solve, and devise acceptable solutions in a fast paced work environment. Ability to simultaneously gather verbal information through the use of the telephone and enter data into an on-line computer terminal. Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

• Experience
  One year work experience related to patient registration, insurance verification, and/or medical terminology required, normally gained by working in a hospital or physician s office setting including customer interaction service OR 6 months emergency services experience related to patient registration, insurance verification, and/or medical terminology required. One year experience with ICD-9-CM and CPT coding as a Registrar or Patient Access Professional preferred.

III Duties / Responsibilities