University​/College Success Coach

Position Title:

Student Success Coach (Colleges and Universities)

Executive Director

Pontiac, MI (Hybrid)

Starting salary will be between $48k and $52k based on experience and education with the expectation that the Student Success Coach will work 40 hours per week.

12-month renewable

Under the supervision of the Executive Director, responsibilities include assisting and guiding students in retention and completion efforts. The Student Success Coach is a collaborative student-centered service position focused on retention management, outreach, and intervention for University/College programs.

The above statements are intended to describe the general nature and level of work being performed by personnel. They are not to be construed as an exhaustive list of all job duties.

• Associates/bachelor’s degree in a related field.
• Minimum two years of work‑related experience assisting and assessing students/clients in academic and/or life skills.
• Experience working with low‑income and/or first‑generation students preferred.
• Basic knowledge of the organization and operations of a University campus, student government, student organizations, and services provided to the student body.
• The need to assist students in creating post‑secondary completion plans that include internships, resume writing, or industry presentations.
• Ability to serve as a liaison between students, high school counselors, and college admissions departments.
• Focus on the development of student success, retention, and completion materials and presentations that support individual and group sessions, with a particular emphasis on college/university major/minor programs.
• Skill in the use of office equipment and technology, including computers and related software, such as word processing, databases, and spreadsheets, and the ability to master new technologies.
• Ability to handle confidential information.
• Ability to type and enter data with speed and accuracy within Salesforce.
• Ability to conduct frequent bi‑weekly check‑ins with scholars.
• Ability to understand instructions and follow detailed procedures consistently.
• Demonstrated administrative and organizational skills, including the ability to prioritize multiple tasks, work in a fast‑paced environment with numerous interruptions, and meet deadlines.
• Skilled in maintaining and updating records and related systems.
• Ability to effectively communicate and present ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgement, initiative and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
• Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
• Ability to work with the Board of Directors as needed.