Assistant General Manager

Overview

The Plantation at Ponte Vedra Beach is seeking an Assistant General Manager
. This dynamic individual will report to the General Manager/COO and manage our clubhouse operations. Must be customer service oriented, a hands-on operator and comfortable interacting with owners and management daily.

Job Title: Assistant General Manager

Location: Ponte Vedra Beach, Florida

FLSA Status: Salary, Exempt

Department: 10 - Clubhouse

Reports To: General Manager/COO

Supervises: Executive Chef, Director of Hospitality, Beach House Club Manager, Housekeeping, Valet, Ladies and Men’s Locker Room Manager;
Croquet, Fitness

This job description includes but is not limited to the duties and responsibilities below.

The Assistant General Manager plays a pivotal role in creating a welcoming and enjoyable environment for members and guests, ensuring that the clubhouse operates smoothly and delivers exceptional experiences across various events and daily operations. This person is responsible for hitting department goals and ensures proper training and service procedures through designated managers/departments. This individual is expected to base decisions off the Club’s Strategic and Operational plans.

Coordinates and functions as a key operating Director and visible amongst members and guests to ensure high level of service and satisfaction. The Assistant General Manager will also fulfill the role to the club’s Core Senior Leadership Team
.

• Places great importance on staff communications and interaction. Conducts weekly operations meetings for all relevant parties and pre and post service meetings, to ensure understanding of the expectations and quality of outcomes for every member experience.
• Inspects to ensure that all safety, sanitation, energy management, preventative maintenance, and other standards are consistently met.
• Develops operating budget for all food and beverage outlets, housekeeping, youth activities, valet and men’s and ladies’ locker room; and adheres to budgetary guidelines in management and operation of the Clubhouse, personnel costs, and projections for the operation of all departments under their control.
• Works with Finance to ensure the appropriate controls and cost-effective procedures related to purchases, inventories, suppliers, and other necessary expenditures are in place.
• Keeps the General Manager - COO informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Participates in New Hire Orientation program for Club team members and any other learning and development training as sees fit.
• Help plan and approve external and internal marketing and sales promotions activities for all responsible departments.
• Collaborate with event organizers and outlet management to determine event requirements, including catering, decorations, AV equipment, and staffing needs.
• Responsible for Auditing and Approving Weekly Payroll / Service Charge Distribution.
• Oversees updates within Jonas POS from management execution.
• Staff Liaison for House Committee meetings.
• Has a fundamental understanding of all facets of a lifestyle club including HOA, food and beverage, golf operations, agronomy, facilities, fitness and tennis, etc.

• Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred but not required).
• Proven experience in clubhouse, restaurant, or hospitality management with at least 10-15 years of management experience in a similar or high-end hospitality environment.
• Effective project management skills; must be well-versed in how to keep track of deadlines, milestones, and critical paths.
• Must remain calm under pressure and maintain expedient execution of events, resolution of conflicts or complaints, while maintaining a leadership position.
• Must possess effective problem-solving, verbal and written communications skills, while demonstrating respect for all team members.
• Has strong leadership, organizational, communication and listening skills; is able to absorb a multitude of ideas and filter to the most…