Branch Assistant

Branch Assistant - Fixed Term Contract until 31/08/2026

Location: DG Heath Timber Products, Pontarddulais

We are seeking a motivated and customer‑focused Branch Assistant to join our busy branch team. This is a hands‑on role within a fast‑paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.

• Greet and acknowledge customers promptly
• Serve customers efficiently both face‑to‑face and over the telephone
• Resolve customer queries effectively
• Assist customers with loading purchases where appropriate
• Accurately pick materials for deliveries, collections, and stock transfers
• Identify and report faulty or damaged goods
• Assist drivers with loading company vehicles
• Check materials for quality and quantity
• Operate forklift trucks safely (where trained and certified)
• Support stock accuracy and inventory management
• Assist with weekly and annual stock takes
• Support merchandising and store layout changes
• Promote and sell products to maximise margins and profitability
• Process sales and credit transactions accurately
• Take responsibility for cash and account transactions
• Forward sales leads to relevant team members

• A proactive, team‑oriented approach
• Good attention to detail and accuracy
• Ability to work in a physically active role
• Forklift certification (desirable but not essential)
• A reliable and flexible attitude

Some of the benefits of working for us include a Profit Share Bonus Scheme, an online discount portal with money‑off retail brands and holidays, an Employee Care Helpline and access to a digital GP, a staff discount scheme, a Death in Service benefit, and formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am – 5.00pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: NMW

Interested? If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.