Customer Service Manager - Ponca ; Plaza

Position

Status: FT Hourly

Position: Customer Service Manager

Department: Retail

Location: Ponca City, OK (Plaza)

Join Equity Bank as a Customer Service Manager in Ponca City, OK. Lead a small retail bank team, drive sales, ensure compliance, and deliver exceptional customer service in a community-focused environment.

• Lead and manage performance of retail bank non-exempt employees.
• Partner with Branch Manager to conduct sales management routines (daily coaching, weekly meetings, monthly check-ins, quarterly results coaching).
• Provide onsite leadership and motivation; direct daily work of 2-4 retail bank employees.
• Make decisions on hiring, compensation, work schedule, promotion, discipline.
• Implement operating procedures and protocols.
• Train and develop team members for current and future roles.
• Assist with growth of retail bank net income (recommend accounts, loans, services).
• Assist Bank Manager to achieve bank growth targets for deposits, loans, and non-interest income.
• Control bank expenses appropriately.
  
  Demonstrate operational soundness to minimize risk and maintain quality.
• Proactively make referrals to bank partners for additional revenue.
• Ensure consistent delivery of superior customer experience.
• Demonstrate excellent customer service skills; resolve client issues and follow-through.
• Perform teller duties as needed; approve transactions within authority limits.
• Demonstrate compliance with applicable laws and regulations (e.g., BSA/AML, business ethics, etc.).
• Follow deposit account opening procedures and suspicious activity referral requirements.
• Complete periodic compliance training.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based systems.
• Maintain high confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team to determine solutions.
• Travel to Wichita, KS during first week of employment for required week-long training.

Equity Bank is a full-service, $7 billion community bank based in Wichita, Kansas, with 77 bank offices across Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Standing, walking, bending, squatting; ability to stoop, kneel, crouch; lift up to 25 lbs sometimes; talk and listen to others.

Regular office setting; work with computers and electronic media.

Equity Bank is an equal opportunity employer and will not make employment decisions based on race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.