Customer Service Rep; Manufacturing

Candidates who apply for this position must have some experience working in a manufacturing environment.

Receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.

• Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
• Input and properly process orders once entered.
• Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met.
• Check and respond to emails throughout the day.
• Transfer calls and take messages.
• Quote customer price, discount, and availability as requested within 24 hours of request.
• Respond to expedite requests received from customers.
• Obtain customer technical information or request special quotes if necessary.
• Confer with management or Customer Service Claims Rep to resolve problems or issues.
• Attend training and assist new employees with training.
• Follow-up and assist co-workers in completing daily tasks.

• Education and/or
  
  Experience:
  
  High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
• Computer
  
  Skills:
  
  To perform this job successfully, an individual should have 10 Key knowledge, Microsoft windows and excel.

Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines. Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment. Detail oriented and recognize problems, identify possible causes and resolve routine problems. Team player with a "can do" attitude that can work in a fast‑paced environment.

• Strong communication and interpersonal skills (written and verbal)
• Strong analytical and problem‑solving skills.
• Proven attention to detai1 and proficiency using Microsoft Products.

• Prolonged sitting behind a desk.
• May be required to occasionally lift up to 20 lbs.
• Occasionally walk the manufacturing floor for familiarity of product and processes