Operations Manager

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The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League's southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida:
Amerant Bank Arena in Sunrise, the Panthers Ice Den in Coral Springs, the new state-of-the-art practice facility Baptist Health Ice Plex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army.

Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program 'Heroes Among Us' honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Operations ManagerDepartment: Arena OperationsReports To: General ManagerFLSA: ExemptEmployment Type: Full-TimeLocation: Panthers lceDen

Job Summary:
The Operations Manager will be responsible for the daily activities required to run, maintain, and service the facility and/or events by performing the following duties personally or through subordinate supervisors:

Job Functions:

Specific duties include but are not limited to:

• Directs, supervises and schedules all aspects of Operations, including Engineering;
Building and Grounds;
Ice maintenance and Zamboni's;
Technical Services, Security and Custodial Services.

• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.

• Implements and updates facility rules, regulations, policies and procedures.

• Provides clear, concise, and timely communication of directives to other departments.

• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.

• Oversees maintenance of the Physical Plant, systems, equipment.

• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.

• Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment.

• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.

• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.

• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes.

• Works closely with the General Manager in the preparation and negotiation of Service Agreements.

• Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.

• Negotiates with vendors, unions, contractors and/or service providers

• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.

• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.

• Coordinates and oversees special projects, such as construction, remodeling or expansion.

• Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.

• Serves as SDO (Staff Duty Officer) as required.

• All other duties and responsibilities as assigned.

Qualifications:

• Prior ice rink maintenance experience and sports…