Customer Service Manager

Base pay range

$55,000.00/yr - $60,000.00/yr

As a Customer Service Manager, you will create exceptional customer experiences that support the growth of our company. Your attention to detail, strong customer service skills, and desire to lead a team will make you an ideal fit. You’ll enhance your career while coordinating, motivating, and developing your team to reach their full potential.

We’re looking for a customer‑focused leader who thrives on developing others and driving results. There are strong internal growth opportunities for driven leaders who excel at building and empowering teams.

• Oversee the customer service team and daily operations to ensure high performance and productivity.
• Develop, implement, and maintain customer service policies, procedures, and best practices.
• Handle escalated customer complaints and issues, ensuring timely and satisfactory resolutions.
• Lead staffing, training, and morale initiatives while fostering clear expectations and strong team accountability.
• Train, mentor, and develop sales and customer service representatives to maximize their potential.
• Improve workflows and issue routing to reduce customer effort, accelerate resolution times, and proactively manage exceptions.
• Implement automation and optimize tools to streamline operations, enhance customer tracking, and improve visibility.
• Promote proactive communication, thoughtful personalization, and “surprise‑and‑delight” practices to enrich customer interactions.
• Represent the voice of the customer across the company, ensuring cross‑functional teams stay informed and responsive.

• A thoughtful leader who leads with empathy, clarity, and professionalism.
• Positive, reliable, and grounded, with the ability to set a tone that elevates the team.
• Proactive problem‑solver who anticipates challenges and creates smart systems to prevent issues.
• Organized, forward‑thinking, and solution‑oriented, able to balance tech tools and team dynamics effectively.
• Committed to ensuring customers feel heard, supported, and valued.

Applicants with lived experience in parenting or maternal health are welcome.

• 2+ years of customer service experience; managerial experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to train, mentor, and inspire team members.
• Passion for creating exceptional customer experiences.

• Lead a high‑performing team and grow within the company.
• Work in a supportive and collaborative environment.
• Make a meaningful impact on customer satisfaction and team development.
• Competitive compensation and benefits package that rewards performance and dedication.

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Mid‑Senior level

Full-time

Other

Retail Apparel and Fashion

In person