IT Support Specialist

Compensation $60,000.00 - $70,000.00/year

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.

As an IT Support Specialist
, you’ll provide technical support for our Pompano Beach office and assist with company-wide IT initiatives. You’ll be responsible for resolving hardware and software issues, supporting enterprise systems, and ensuring smooth day-to-day operations. This role requires strong communication skills, attention to detail, and a customer-first mindset.

Schedule:

Monday–Friday, with participation in a rotating on‑call schedule and occasional off‑hours support.

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
• Support enterprise applications and escal​ate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT Operations Lead and other team members on projects and process improvements.
• Participate in on‑call rotation and provide remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP phone systems and mobile device management (Apple & Android).
• Ensure compliance with IT security policies and procedures.

• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or help desk role.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi‑Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to participate in on‑call rotation and occasional travel.
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.
• 401(k)
• Paid time off

It’s an exciting time at The Shade Store—we’re growing quickly and striving to be better every day. If you’re passionate, determined, and eager to learn, come help us deliver an exceptional customer experience, one window at a time.

Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E‑Verify within three business days of your hire date.

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.