Surveillance Operator

Position: SURVEILLANCE OPERATOR I
* Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.

* Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.

* Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.

* Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.

* Appropriately record surveillance activity in daily log.

* Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.

* Have complete knowledge of all casino events and promotional activities.

* Keep work area in a clean and orderly manner.

* Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

* Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

* Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

* Perform other duties as assigned or reasonably requested by any member of management.

* Operating Principles:
Ensure at all times operating principles are being adhered to:
Clean - Keep all areas clean and pristine;
Safe - Follow all safety policies and procedures;
Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service;
Fun - Be interactive with all internal and external guests while maintaining professional standards.

* Tools and Technology:
Computer station with email, Microsoft office software, Dallmeier digital system, casino tracking programs (CMS, Micros, SDS), surveillance/security computer database, two-way radio, telephone with voice mail system, fax, and copier.

* Licensure:
Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.