Customer Service Representative

John the Plumber is a family run operation that has been servicing our community for more than 40 years. With a family culture at its core, we have been able to provide a fantastic work environment with unlimited earning potential.

Due to our continued growth, we are seeking a customer-oriented service representative to join our team. A customer service representative, or CSR, will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking a CSR that is genuinely excited to help our customers. Our CSRs must be patient, empathetic and respectful to our clients at all times.

We are seeking a person with strong problem-solving skills and is confident at troubleshooting issues to resolve customer concerns.

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

• Great Pay
• Health Care, Dental and 401K match
• Vacation + Holiday + Sick pay
• Long-term Disability
• Bonuses and spiffs