Customer Service Clerk

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

AAA Cooper Customer Service Clerks are a vital part of customer relations. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Company Health Savings Account Contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Must be able to type 50+ WMP, work flexible hours, dependable, professional customer service skills, experience with office equipment, personal computer, copier, fax, scanner, calculator and fax machine.

• Answer phone calls, faxes and emails pertaining to customer questions
• Take pickup requests
• Enter rate requests on behalf of customers
• Investigate all overages, shortages and damages to determine the cause and responsibility so that future occurrences may be prevented
• Reimburse customers for damage to or loss of freight through claim process
• Perform other work related duties as requested

High School education or equivalent

Good, tactful communications skills-verbal and written.

Self-motivated and positive attitude.

Knowledge of Excel and other Microsoft Office products.

Must have the ability to read, write, speak, and understand English.

Category:
Service Center Administration