Customer Service Representative

Job Description

As a Senior Customer Service Representative, you’ll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward. The ideal candidate brings over two years of experience delivering extraordinary customer service, paired with a friendly demeanor, a strong customer‑first mindset, and a collaborative spirit.

The Senior Customer Service Representative knows how to navigate challenges with resourcefulness and innovation, maintaining clear and effective communication while following established processes.

• Respond to inquiries from field representatives, dealerships, customers, and lenders.
• Provide high‑quality, individualized customer service via email, telephone, and chat.
• Apply knowledge of the organization, products, services, and policies to resolve customer issues.
• Address and resolve customer questions, complaints, and requests, including contract interpretation.
• Deliver technical support to auto dealers for portal access and troubleshooting.
• Generate and provide accurate reports using tools.
• Interact effectively with various departments and associates, including management.

Computer Proficiency, order entry, Spanish Fluency, Customer support, call center, Salesforce

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience in a channel contact center.
• Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home).
• Strong motivation and a positive team player attitude.
• Excellent verbal, written, and active listening communication skills.
• Strong interpersonal skills with emotional intelligence and problem‑solving capabilities.
• Critical thinking and ability to manage high‑pressure customer interactions.
• Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
• Experience with Microsoft Office and other relevant software tools.
• Ability to manage priorities in a fast‑paced environment.
• Technologically savvy with the ability to quickly learn new systems.
• Basic understanding of products and systems is a plus.
• Bilingual proficiency in English and Spanish is a must.

• Job Type: Contract
• Location:
  
  Deerfield Beach, FL
• Hybrid schedule: 2 days in office, 3 days from home (9:30am–6:00pm EST)
• Pay Range: $19.00 - $25.00/hr

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Deerfield Beach, FL. Final date to receive applications is anticipated to close on Jan 22, 2026.

About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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