Lead Monitor

Lead Monitor

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VOALA – Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

$20.90 – $22 Per Hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Lead Monitor will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor will provide safety training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.

Driving ability preferred.

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• Shelter security:
  • Entrance monitoring – monitor and authorize entrance and departure of participants, employees, visitors, guests, and other persons to guard against theft and maintain security of premises.
  • Bag & person screening – search all participants’ belongings when entering the shelter, treating every participant with equal dignity and professionalism.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates; walk the facility and make reports as needed.
• Shelter safety:
  • While patrolling observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance with program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients or persons.
• Asset protection:
  • Report suspicious events to direct supervisor.
  • Complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Act as a role model for participants at all times.
• Client/participant support:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verify that common areas, laundry areas and restrooms are clean and disinfected and fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation, and other shelter events.
• Driving tasks (for licensed monitors):
  • Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
  • Assist passengers with mobility devices; ensure safety of passengers, operate vehicle safely at all times.
  • Maintain trip records, mileage and gasoline usage records.
  • Maintain program vehicle in good operating condition; clean vehicle and equipment after each pick‑up and delivery; take vehicle for routine maintenance and repairs.
• Input required data to computer systems and logs.
• Other duties that may arise to support program goals.

• Train, supervise and schedule monitors.
• Shelter security – monitor entrance, screen bags and persons, patrol premises.
• Shelter safety – monitor clients, conduct room checks, report…