Collections Specialist

Description

The Collections Specialist leads efforts in managing customer account balances and supporting the reduction of bad debt exposure. This role is responsible for managing the day-to-day collections process and working closely with internal departments such as Sales and Service Center Operations to resolve outstanding issues. The role utilizes strong communication skills, analytical thinking, and a customer-first mindset to help ensure timely payment, maintain client relationships, and support the Company’s financial goals.

• Oversees the collection of all charges for customer accounts
• Escalates account collections, removes credit, and turns account over to pre-agency collections as needed
• Reports on the Company’s past term local account customers and reduce the Company’s bad debt exposure
• Collects on all past term accounts receivable balances as directed by Manager
• Reduces bad debt write offs
• Manages the handling of assigned large and/or strategic accounts which include collection and dispute resolution
• Analyzes data to develop and adopt an effective course of action
• Makes independent decisions regarding the Final Notice Process
• Interacts with Sales, Service Center Managers, and senior managers daily. Initiate customer conference calls to discuss account issues and past due invoices

• 5 years of business and/or finance related experience
• Bachelor’s Degree in Accounting, Finance, or closely related field
• Two years of tax industry related experience

Salary range: $22.45 - $26.00