Customer Service Representative; -Bridge Avenue

Position: Customer Service Representative (4595)-2600 Bridge Avenue
Company Description

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.

* Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

* Handle customer complaints and concerns with patience and understanding

* Process orders, refunds, and exchanges accurately

* Maintain up-to-date knowledge of products, services, and company policies

* Collaborate with other departments to resolve complex customer issues

* Document customer interactions and update customer records in the CRM system

* Identify and escalate priority issues when necessary

* Provide feedback to management on recurring customer issues or concerns

* Participate in ongoing training to enhance customer service skills and product knowledge

* Contribute by making food with the shift runner or manager

Qualifications

* High school diploma or equivalent

* Previous customer service experience preferred

* Excellent verbal and written communication skills

* Strong problem-solving abilities and attention to detail

* Proficiency in CRM software and basic computer skills

* Ability to remain calm and professional in high-pressure situations

* Excellent listening skills and ability to empathize with customers

* Flexibility to work in a fast-paced, dynamic environment

* Strong time management and multitasking abilities

* Positive attitude and commitment to delivering exceptional customer service

Additional Information

MUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA