Lead Technician, Truck

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our
  
  Purpose:
  
  "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments:
  Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

This position is responsible for ensuring repairs are performed to the customer's satisfaction and acting as an informal leader throughout the shop under the direction of the Truck Shop Foreman and/or Truck Service Advisor. Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all equipment and attachments including engines, hydraulics, and transmissions.

• Troubleshoots various machines at expert level with no assistance required. Walks around truck systems to inspect. Tests machinery to locate problem. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abilities to determine and repair cause of failure.
• Advises and mentors Technicians with troubleshooting, diagnosing, quality control and safe work practices
• Uses service manuals, SIS and parts books effectively to address technical issues such as looking up parts, truck engine information, standard labor rates, truck systems settings, and more to setup work orders or to answer customer inquiries. Performs all required tasks in accordance with procedures.
• Assists other technicians on large and complex repairs.
• Writes complete, factual service reports for files and warranty purposes.
• Conducts quality control audits of all repairs completed by other technicians
• Bills out 75% of time to revenue-generating jobs
• Delegates workload among technicians based on need and level of ability. Provides employees technical assistance as needed.
• Coordinates service calls with Service Advisor and Service Foreman as needed.
• Maintains safe working conditions and insures that employees follow proper procedures.
• Assists technicians in learning new skills.
• Contributes to technician reviews as needed.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

• Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT engine and truck systems.
• Ability to lead and direct others, determining work priorities and assigning work to others.
• Ability to prioritize the workload with customer service in mind.
• Proven organizational skills.
• Proven customer service skills over the phone and in person.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to develop and maintain effective working relationships with others to include customers, vendors, employees and the public.
• Ability to perform duties with minimal supervision required.
• Ability to work overtime with minimal notice required.
• Consistent attendance.

• Proof of high school diploma or General Education Degree (GED).
• Associate Degree from an accredited vocational school preferred or comparable work experience required.
• Five years minimum experience working on truck systems required. Experience in a Caterpillar environment with hydraulic, engine, and power train preferred.
• Comprehensive knowledge on how to disassemble, assemble, remove and install truck engine…