IT Field Services Technician I or II

Final date to receive applications:

01/23/2026 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:
Exemption Status:

Non-Exempt

Pay Range:

37.25 - 52.06

Minimum Age Requirement:

Job Description:

Idaho Power — located in Pocatello, Idaho — is looking for an Information Technology (IT) Field Services Technician I or II to join our IT team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What

does an IT Field Services Technician I or II do for us?

They serve as a critical liaison between the business and IT. As part of the Regional and Fleet Technology Support team, this role is responsible for helping resolve employee’s technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand.

Work

Environment & Travel

This position requires a high degree of independence and self‑motivation. The IT Field Services Technician will frequently work with limited direct supervision, managing tasks and resolving issues autonomously. The role involves regular travel to remote office locations to provide hands‑on support for hardware and software troubleshooting, installations, and upgrades. Candidates must be comfortable working in varied environments and possess strong organizational and communication skills to coordinate effectively with remote teams and end users.

Planning, coordinating, and reporting activities to maximize value and efficiency for the time spent at locations will be essential.

In addition to the meaningful work we do, we offer work‑life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer‑match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE Knowledge of:

• Windows Operating Systems, Microsoft Office
• Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO
• Microsoft licensing for client OS and applications

Preferred:

• Server administration skills
• Project management
• Video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix

Skills in:

• Excellent oral and written communications
• Strong problem‑solving skills and customer service orientation
• Customer service and diplomacy

Preferred:

• Server and network troubleshooting skills obtained through work experience or certifications

Ability to:

• Work independently and manage time effectively
• Build and deploy desktop, laptop, and tablet images
• Troubleshoot PC and network issues
• Work well in team environment
• Strong time management
• Adapt quickly to new initiatives

An IT Client Services Technician II will also have the ability to:

• Participate on project teams and lead initiatives, work with external vendors on support issues

MINIMUM REQUIREMENTS IT Field Services Technician I

Education:

• Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field

OR

• An equivalent combination of related experience, training, and/or education

Preferred:

• Bachelor’s degree in computer science, computer information systems, or equivalent IT field

Experience:

• 2 years of experience providing high‑level technical support on hardware and software in a corporate enterprise environment

OR

• 2 years of experience providing Help Desk phone support within a corporate IT department

Licenses &

Certifications:

• Valid driver’s license with an acceptable driving record based on driving requirements for the position

Preferred:

• CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above)

IT Field Services Technician II

Education:

• Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field

OR

• An equivalent combination of related experience, training, and/or education

Preferred:

• Bachelor’s degree in computer…