Student Financial Services Operations Manager

Overview

Student Financial Services Operations Manager (8336)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date:
February 16, 2026

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West.

We invite you to apply to be a part of our University community!

The Student Financial Services Operations Manager at Idaho State University (ISU) serves as a critical leader responsible for the comprehensive management of student accounts, billing, collections, and compliance activities. This position directly oversees the daily operations of the Cashiers Office and Collections, ensuring financial accuracy, adherence to university policies, and federal regulations regarding student financial aid and refunds.

This Manager is responsible for the entire student accounts lifecycle, from building and maintaining tuition and fee assessment rules in the ERP system (Banner) to managing third-party contracts, processing payments, handling collections, and ensuring the timely issuance of 1098-T Tax forms. The role demands strong fiscal management, a proactive approach to process improvement, and a commitment to providing excellent customer service to students and external partners.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

• Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies.
• Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services.
• Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS.
• Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment. Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors. Reconcile account balances to the amounts reported by outside agencies that administer the programs.
• Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments).
• Build and maintain tuition and fee assessment rules in the ERP system.
• Regularly review various payment and collections reports to identify trends and propose strategies for improvement.
• Perform cash audits in the Cashiers Office.
• Assess monthly late fees and send regular communications to students regarding past due balances.
• Train end users on the Touch Net payment system and proper payment handling requirements including proper and timely preparation of deposits.
• Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices.
• Manage the student refund appeals process.
• Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements.
• Add short-term loan charges to students' accounts.
• Complete term setup in Banner prior to fee assessment for each semester.
• Maintain class fees and ensure class fee amounts and detail codes are correct.

• Bachelor's degree in Accounting, Finance or related discipline.
• At least three years of experience performing account reconciliations and other similar accounting functions.
• At least one year of direct supervisory experience or operational oversight.
• Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction.
• Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational…