Teller, Customer Service​/HelpDesk

Summary

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long‑lasting relationships with customers by offering personalized service and fostering a community‑oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

Join us in helping our community thrive while being part of a team recognized for its excellence.

This is a 40‑hour per week position conducted in person to meet the needs of our customers.

• Provide superior internal and external customer service: demonstrate self‑governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions.
• Learn and understand bank products and services by attending staff meetings and training.
• Cross‑sell other types of products and services to customers.
• Offer “free checking” promotion through High Performance Growth (HPG).
• Work with branch management in promoting “big days” by creating a theme based on the current free gift.
• Work night drop, courier bags in dual.
• Provide extraordinary customer service; always greet customers when they enter the branch by acknowledging them with a smile or gesture.
• Maintain regular and predictable attendance to accomplish in‑person contact with customers.
• Provide on‑site attendance during standard business hours.
• Perform additional duties as requested or assigned.

• Participate in community service and bank‑sponsored activities that serve and support the mission and values of CCB.
• Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete the assigned online training courses and achieve a passing score by the due date.
• Represent the bank in a professional manner, including a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.

• High degree of attention to detail and excellent organizational skills to perform in a fast‑paced environment.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time‑management skills.
• Consistently demonstrate courtesy, customer service, and tact in a fast‑paced/deadlines‑oriented environment.
• Work quickly and accurately, perform effectively under pressure, meeting multiple deadlines and making decisions based on regulations, company policy, knowledge, and experience.
• Work both independently and in a team environment.
• Understand and follow complex written and oral instructions.
• Communicate effectively verbally and in writing.
• Basic computer skills with working knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Pleasant, friendly with customers and co‑workers.
• Strong customer service orientation.
• Proficient with cash and transaction handling.

The work area is indoors in a climate‑controlled shared environment with a moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms. The employee may also be required to operate routine office equipment including computers, telephones, copiers, facsimiles, and calculators, and to routinely work on a computer for an average of 6–8 hours…