Customer Service Representative

Join to apply for the Customer Service Representative role at Best Friends Pet Care
.

Base pay range is $11.00/hr – $13.00/hr.

• Health, dental, vision, life insurance, STD/LTD
• 401K with company matching
• ESOP – Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts

• Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions.
• Answering and handling calls in a professional manner.
• Maintaining cleanliness.
• Scheduling.
• File maintenance.
• Data entry.

• Love of animals.
• Professional manner at all times.
• Ability to work evenings, weekends & holidays.
• Lift/carry 40 pounds or more.
• Able to stand/walk for eight hours a day.
• Able to work in a fast‑paced environment.
• Able to work on a computer system.
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

• Welcomes both human and pet guests.
• Can correctly identify animal body language/behavior.
• Follows safe handling procedures.
• Checking in and out of pet guests while providing excellent customer service.
• Escorts pets to and from their rooms.
• Takes reservations over the phone.
• Can work both individually and as a team player while performing duties.
• Contributes in maintaining the cleanliness of the facility.
• Communication with management and other team members.

• High School Graduate or Equivalent.
• At least 1 year of professional animal experience.

Entry level.

Full‑time.

Other.

Pet Services.

Pocatello, .