Multiskilled Estates Apprentice

Overview

The Multiskilled Estates Apprentice will study for a Level 2 Apprenticeship in Property Maintenance, learning on the job as well as practical learning  will work alongside our Multiskilled Engineers to learn from them the skills and knowledge required to become an effective and efficient Operative.

• To ensure a high quality of repairs, taking pride in the quality and completeness of all tasks
• Safe and appropriate use of a range of materials, equipment, machinery and PPE
• Interface with customers, partners and stakeholders, providing information, advice and guidance, responding to planned and reactive enquiries and requests in an effective and timely manner to ensure customer expectations are managed
• Network with colleagues to share information and best practice in order to promote and develop services, building relationships and a positive image of the service
• Plan and prioritise activities, coordinating tasks within the team to meet demand
• Guide and collaborate with team members, undertaking multi-skilled work to achieve joint projects and objectives
• Deliver excellent customer service in all aspects of role
• Ensure all activities are undertaken in compliance with University and Faculty/Departmental Health and Safety requirements and regulations
• Act in a way that demonstrates the University's commitment to Equality and Diversity for staff, students and partners
• Identify and collaborate on activities that make the service more efficient and effective, plan the sequence of work required to carry out routine property maintenance operations
• Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications
• Comply with statutory health and safety regulations and requirements
• Comply with risk assessments, and organise the workplace, to safeguard themselves and the property
• Comply with key regulatory and legislative requirements, including building regulations
• Use safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated
• Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment
• Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations
• Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required
• Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages
• Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components
• Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components
• Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings
• Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds
• Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances
• Perform tiling repairs, including setting out, surface preparation and cutting around obstacles
• Perform flooring repairs, including setting out, surface preparation and cutting around obstacles
• Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping
• Select and use technical literature and other sources of information and data to address property maintenance problems
• Record and report information, using digital and written techniques
• Inspect own work, ensuring it is delivered to the given specifications
• Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal
• Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate
• Provide customer feedback whilst maintaining customer service
• Escalates issues beyond their level of competence and authority

• GCSE in English (grade 4/C or Above) and Maths (grade 4/C or Above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

On successful completion of this apprenticeship, you will be able to evidence a wide portfolio of skills and competencies within the…