Deputy Divisional Director of Operations

Deputy Divisional Director of Operations

The Deputy Divisional Director of Operations is a senior leadership role within University Hospitals Plymouth NHS Trust, providing strategic and operational leadership to support the delivery of high-quality, safe and effective patient care. Reporting to the Divisional Director of Operations and working closely with the Directorate Clinical Director and Directorate Matron, the postholder plays a key role in delivering a clinically led, operationally delivered healthcare system.

The role includes direct accountability for the operational management of an assigned Directorate, alongside broader Divisional responsibilities, and regularly deputises for the Divisional Director of Operations at Divisional and Trust level.

*** Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

The postholder is responsible for providing day-to-day operational leadership of the Directorate, ensuring delivery against national and local performance standards including elective and urgent care targets, cancer pathways, diagnostics, workforce metrics and financial plans. Key duties include overseeing demand and capacity planning, managing operational escalation, leading service improvement and transformation initiatives, supporting digital and pathway redesign, and contributing to Divisional and Trust-wide performance management.

The role also includes participation in the senior manager on-call rota, leading responses to site pressures and major incidents, and representing the Trust at internal and external meetings when required.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

1.
Strategic & Business Planning

a) Developing and leading clear service visions and strategic plans for the Directorate in considering all relevant Departments and Services, which are set within the context of the wider Divisional plan and overall direction of the Trust.

b) Develop the annual Directorates Business Plan in conjunction with the Departments and Service level teams.

c) Ensuring that the Directorates Senior Management team focuses on the most critical areas; these include the development of key staff groups, processes to facilitate the ongoing achievement of access targets (including the RTT and cancer targets), and efficiency improvements to enable the Directorate to achieve its financial obligations.

2.
Operational Management

a) Lead responsibility with the Directorate for the development of the Business Plan and monitoring progress.

b) Lead responsibility for Department/ Service level viability which will include the implementation of the Business Plan and progress monitoring.

c) Responsible for all aspects of the operational management of the Directorate.

d) Ensure the delivery of all performance targets contained in the Business Plan including waiting lists, finance and CQC standards, analysis of highly complex, multi- stranded data in order to shape interventions/ address shortfalls in performance.

e) Responsible for dealing with and responding to complaints, in line with local protocols.

f) Lead a range of service improvement projects across the Directorate to deliver improvements in the efficiency and effectiveness of services.

g) Ensure that clinical and support processes are mapped, bottlenecks are identified and solutions to these are implemented in order to maximise…