Supervisor, Management

Location:
Plymouth

NSL, part of Marston Holdings Limited have an exciting opportunity for a Pound Supervisor to join their team on a full time, permanent basis. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

As a Pound Supervisor, you’ll be responsible for the day‑to‑day running of the vehicle pound and leading a team of Enforcement Officers to deliver a safe and efficient service.

• Overseeing daily operations of the vehicle pound
• Leading, supporting, and coordinating Enforcement Officers
• Creating duty rosters and managing daily shift allocations
• Managing contract office routines and records
• Producing vehicle condition and reconciliation reports
• Maintaining accurate documentation in line with contract requirements
• Ensuring company equipment is used correctly and well maintained
• Completing incident, health & safety, and accident reports
• Liaising with members of the public and providing clear advice on enforcement procedures
• Handling phone enquiries, written correspondence, and customer complaints professionally

• Previous supervisor experience
• Experience using a cash receipting system
• Excellent time management and organisation skill
• Ability to communicate with customers often in difficult and demanding circumstances
• Strong report writing skills
• Flexibility to accommodate business needs

• Flexible Shift Patterns
• First Class Training & Development Opportunities
• Competitve days’ holiday including bank holiday
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• Pension Scheme
• Full Uniform provided

If this sounds like the job for you, please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market‑leading integrated technology‑enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

INDLP