Team Leader, Healthcare

An exciting opportunity has arisen to join the Outpatient Appointment Centre leading the Short Notice Booking Team. The primary responsibility is to oversee the team in filling short-notice appointment slots to optimise utilisation across the trust.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

The candidate will be expected to work between 3 sites. The key responsibility of this role is to work as part of a professional multi-skilled team within the OAC. Carrying out the duties of the appointed area and providing direct support to the OAC Manager. Provide cover for the OAC Manager and other Team Leaders when they are unavailable. This will include the effective and efficient supervision of the Short Notice Booking Team within the OAC, ensuring strict adherence and compliance to all Trust policies and procedures.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY To ensure a firm understanding of the Access Policy for planned care Services and Service Line Agreements and be able to work to this guidance. To ensure staff have a good understanding of all the policies and procedures and comply 100%, monitoring this via Data Quality reporting and taking action where necessary in accordance with Trust Policy and reporting any identified issues to the OAC and OAC Support Managers where appropriate

To accurately record, monitor and review the activity within their respective team. Preparing team rota and expectation requirements to meet the demands of the service lines and balancing the demands of the OAC.

To attend regular POD meetings, management meetings and appropriate Service Line meetings on behalf of the OAC Manager. Ensuring the OAC are represented professionally and are kept updated on relevant information according to set agenda and arranging for minutes to be issued to relevant parties within agreed timescales. Due preparation is expected for meetings in terms of utilisation, PTL performance, Trust focus performance updates etc.

To have an awareness of teams performance at any given stage based on completion of activity reports, team updates and weekly review meetings.

Monitor Primary Target Lists (PTLs) to ensure staff are booking patients when they should be seen within current and target waiting times.

Monitor clinic cancellations and amendments ensuring that patients are rebooked in line with the Trust Waiting Trust Policy.

To be responsible for cancelling and reducing clinics as and when required.

To understand the booking rules of the clinics and to ensure that staff book appointments in accordance with the Trust Waiting List policies (including Cancer Waiting Times) and national targets.

Manage staff ensuring that a satisfactory level of service is maintained at all times. This will involve monitoring the queues and moving staff as appropriate to cover all tasks to be completed.

Ensure staff are aware of each others roles, in order to provide support and cover during periods of sickness/annual leave wherever possible.

To receive and respond in a professional manner to any complaints received regarding the reminder service campaigns. If necessary listening to the call recording to help with the investigation.

To monitor patients who have failed to receive a reminder call or text message investigating the reasons why and make the…