Navina Care Specialist

Requistion : 82041

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand.

As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies.

The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit  and  for more information.

In this role you will support the team to enhance relationships, retain and assist with the growth of identified accounts.

• Home Support Calls for all new patient registrations assist to retain and improve user compliance rates
• Running the Navina Support Line and making outbound support calls for Navina patients registered on to Select Home Delivery Service
• Be a main point of contact for identified key customers – healthcare professional’s, liaising between customer, Territory Sales Manager’s, Regional Sales Manager’s, Navina Specialists and the company nurse’s
• Present Select service offering and Navina home support calls to Sales Team and key account customers (in the field or office)
• Accurately input patient order and product requirements
• Develop relationships with patients, sales team and healthcare professionals
• Manage Appliance User Review internal process and end of month audit requirements
• Increase Wellspect Healthcare DAC patient nominations on Electronic Prescription Service
• Report on a monthly basis to Management on Nurse Registrations and referrals, Navina Home Support Calls, Navina retention, Consumable Sales and EPS Nominations
• Assist the Select Team with inbound calls and prescription processing during busy periods
• Provide key account compliance reporting
• Management and processing of requirement relating to product recalls – specifically Navina
• This is not an exhaustive list of duties and is subject to review on a regular basis

• Experience in dealing with customers via phone & e-mail to solve all queries
• Experience of working in Customer Service environment
• Experience of managing sensitive and personal issues
• Experience of creating & delivering presentations to internal and external customers
• Accurate keyboard / data entry skills
• Full driving licence for field visits

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

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Dentsply Sirona is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to  Please be sure to include “Accommodation Request” in the subject.

For additional details and questions, contact us at