Emergency Services Receptionist

Overview

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services isting in the administration for the reception areas in the Emergency Services, this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy fast-paced environment. The ability to observe patient confidentiality and maintain a professional manner are essential.

The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

If you are seeking a challenge and possess the skills required this could be the right job for you. We have full time posts available for 37.5 hours per week and part time roles available. Please be aware these posts include weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge.

For an informal chat or to discuss the position in more detail please contact Zoe Vanstone, Deputy Service Line Manager.

Reception duties, contact information and access to systems are described below. Preference will be given to internal Trust staff, as well as Priority and At Risk status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. Please note that all communication will be electronic; please check your email account regularly. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on  We recognise that work-life balance is important for our colleagues and so we invite requests from applicants around less than full-time/flexible working for our advertised roles.

Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

• To receive and welcome patients and relatives to the department and direct them to the waiting area.
• Book in all patients attending the Emergency Services on Nerve centre and ensure the necessary documents are available before triage.
• When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive with potential barriers to understanding, including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
• Escalate concerns to the triage nurse when required, such as chest pain, signs of a stroke or shortness of breath.
• Completion of the assault screen for external auditing.
• Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.
• Understand the process of booking in overseas patients.
• Use EDDI to record and audit data for patients referred by 111.
• Use SALUS to print wristbands and for the transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.
• Cover shifts which will include evenings and weekends due to the seven-day reception operation.

• Keyboard skills and excellent customer service experience.
• Ability to multitask in a busy, fast-paced environment.
• Ability to observe patient confidentiality and maintain a professional manner.
• Ability to work with minimal supervision and under pressure, exercising sound judgment and decision making.
• Willingness to work across multiple sites as required.