Senior Health Care Support Worker

Do you have a passion to support people who present with behaviours that challenge, seeing the difference you can make to support them during their acute admission? If so an exciting opportunity has arisen to join the Enhanced Therapeutic Observation and Care Team at University Hospitals Plymouth NHS Trust.

The Enhanced Care Support Worker is responsible for providing therapeutic and person-centred care to support our patients and their families.

This rewarding position of Enhanced Care Support Worker will develop and evolve with our collaborative team working approach to ensure we meet the advancing demand of patients with additional needs.

As part of the role, you will be required to work on a 1:1 basis with high-risk patients, support several patients on a baywatch or provide general support to clinical areas. This could be in any ward or department across the Derriford Hospital site, working with both adults and children.

You will be required to work shifts including evenings, nights, weekends, and bank holidays. Based within a core team, you will be assigned to a patient/s for the shift and therefore will work across all wards and departments within our Trust, assisting in patient care under the supervision of registered healthcare professionals.

Interviews for this position will be face to face, no other methods will be offered.

Main duties of the job

Demonstrate caring, compassionate, professional behaviour, fostering trust and confidence in the service for people in your care.

Build and maintain effective therapeutic relationships with patients and gather information to support a holistic, multidisciplinary formulation and care plan, recognising and responding appropriately to the emotional needs of patients whilst maintaining effective professional boundaries.

Maintain effective communication with patients, relatives, and healthcare professionals regarding all aspects of care and contribute to the implementation and review of care plans in conjunction with the wider multidisciplinary team.

Contributing to risk assessment and risk management planning by identifying and reporting issues of concern to the nurse in charge, ETOC Leads or Site Managers.

To participate in the management of challenging or disturbed behaviour in line with trust policies and SOPs, utilising distraction, diversion and de-escalation techniques as required.

*** Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

This job description describes the role that the Senior Healthcare Support Worker will be working to within their clinical area.

Supervision and support will be provided during tasks, to safely gain experience and

confidence and to successfully complete any associated training programmes deemed necessary.

The role of the Senior Healthcare Support Worker is to:

• To provide, supervise and deliver a high standard of nursing care, both on a 1:1 basis or Baywatch, recognising and meeting specific needs of the patient(s) who are identified as needing enhanced care and observation as required.
• Assist with education of ward staff on assessing patients needs, identifying potential triggers and guidance on techniques for managing the patient requiring Enhanced Observation.
• Be able to work competently and confidently across…