Broker Support Specialist

Location: Plymouth

Closing date: 10th March 2026

Salary & Benefits: We offer a base salary of £25,800 per annum. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.

We’re currently looking for a Broker Support Specialist who will play a vital role in supporting brokers through the application process for later-life lending products. This role focuses on enabling brokers to deliver the best possible outcomes for their clients.

You’ll be the first point of contact for brokers, handling inbound queries via phone and email, and guiding them through the various stages of the equity release journey.

This opportunity is ideal for someone with a background in customer service or telephone-based business to business roles. We’re looking for driven individuals with a passion for customer experience and a talent for building rapport over the phone.

This is a fantastic opportunity to join a purpose-driven business that’s helping people unlock the value in their homes to support their retirement goals and financial wellbeing.

• Supporting brokers throughout the application process for equity release products.
• Handling inbound queries via phone and email, providing timely and accurate responses.
• Assisting with pre-application decisions and property assessments.
• Collaborating with internal teams and occasionally representing Royal London in lender clinics and meetings.
• Contributing to continuous improvement by identifying trends and sharing insights.

• Proven experience in telephone-based sales, business development, or customer service.
• Excellent communication and relationship-building skills.
• A proactive, target-driven mindset.
• Strong attention to detail and a solution-driven mindset.
• Ability to build relationships across multiple channels.
• Curiosity and a commitment to continuous learning and improvement.
• Experience in a regulated or financial services environment preferable but not essential.
• Background in residential mortgages, underwriting, or telephone-based BDM roles is highly desirable.

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values;
Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here – Our Benefits

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.